Privacy Policy

1. Overview

At Zuno, we are committed to respecting your privacy and protecting the personal data you share with us. This Privacy Policy describes how your information is collected, used, and safeguarded when you visit our website, browse our catalogue, or place an order via our WhatsApp ordering channel.

2. Information We Collect

We only collect information that is strictly necessary to fulfill your orders, provide customer assistance, and ensure a seamless browsing experience:

• Order & Contact Details: Name, WhatsApp phone number, shipping address, and pincode provided when you generate or send an order over WhatsApp.
• Cart & Browsing Preferences: Items added to your cart and local browser state stored on your device to keep your shopping basket persistent across visits.
• Technical & Log Data: Anonymized IP addresses, browser type, device information, and interaction logs for website performance, caching, and security via our Cloudflare edge infrastructure.

3. How We Use Your Information

Your personal information is used exclusively for legitimate business purposes:

• Confirming stock availability, pricing, and shipping logistics for your order.
• Communicating order updates, payment confirmations, and courier tracking details directly with you on WhatsApp.
• Responding to your customer service queries, product inquiries, and feedback.
• Preventing fraudulent transactions and maintaining the security of our platform.

4. Sharing of Information

Zuno does not sell, rent, or trade your personal data to third parties. We only share information with trusted service providers who assist us in operating our business:

• Logistics & Courier Partners: Your shipping address and contact phone number are shared with verified courier services (e.g. Delhivery, Bluedart, Shiprocket) solely to deliver your package.
• Infrastructure Providers: Cloudflare (hosting, CDN, edge security) and Cloudinary (image delivery) to ensure reliable site performance.
• Legal Compliance: If required by applicable law, court order, or governmental regulation.

5. Data Retention & Security

We implement industry-standard encryption, HTTPS security protocols, and strict access controls to safeguard your data. Order records are retained only as long as necessary for tax, accounting, warranty, and customer verification purposes.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or request the deletion of your customer history. To exercise any of these rights, please contact our support team.

7. Contact Us & Grievance Redressal

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us: