Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, or placing an order through Zuno, you agree to be bound by these Terms and Conditions, our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree with any part of these terms, please do not use our website or services.

2. Product Information & Availability

We make every effort to display the colors, textures, dimensions, and specifications of our products as accurately as possible. However:

• Actual colors may vary slightly due to device display settings and ambient lighting during photography.
• Handcrafted items (such as artisanal ceramic pottery) may have natural, subtle variations in glaze and finish that enhance their uniqueness.
• All products are subject to availability. We reserve the right to discontinue or limit quantities of any item at any time.

3. Pricing & WhatsApp Order Process

All prices listed on the website are in Indian Rupees (INR ₹) unless stated otherwise.

• Order Inquiries: Generating an order on our site compiles your selected items into a formatted WhatsApp inquiry.
• Order Confirmation: An order is officially confirmed only when our team verifies stock availability, calculates applicable shipping, and sends an order confirmation with payment details in the WhatsApp conversation.
• Price Accuracy: In the rare event of a pricing or typographic error on the website, we reserve the right to correct the error and notify you before processing the order.

4. Intellectual Property

All content on this website—including logos, photography, typography, graphics, product descriptions, and software code—is the property of Zuno and is protected by applicable intellectual property laws. Unauthorized reproduction or commercial use without prior written consent is strictly prohibited.

5. Limitation of Liability

Zuno and its directors, employees, or affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use of our website, courier transit delays beyond our reasonable control, or the inability to fulfill an out-of-stock product. Our aggregate liability for any claim shall not exceed the amount paid for the specific order in dispute.

6. Governing Law & Jurisdiction

These Terms and Conditions and any separate agreements shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in India.

7. Grievance Redressal & Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules and Information Technology Act, the details of our Grievance Redressal mechanism are provided below: