1. Return Window & Eligibility
We take great pride in the quality and craftsmanship of our curated items. If you receive an item that is damaged in transit, defective, or incorrect, you may request a return or replacement within 7 days of delivery.
To be eligible for a return or exchange:
- The item must be unused, unworn, unwashed, and in its original condition with all brand tags, packaging, and protective wrapping intact.
- Handcrafted ceramics and home goods must be returned in their original custom-molded box and cushioning.
- Proof of purchase (your WhatsApp order code or invoice) must be provided.
2. Non-Returnable Items
For hygiene, safety, and operational reasons, certain categories are non-returnable unless received in a damaged or defective condition:
- Customized, personalized, or bespoke orders.
- Intimate apparel, innerwear, or baby hygiene items.
- Items purchased during clearance or final sale events (clearly indicated at the time of purchase).
3. Damaged or Defective Items in Transit
Every item is inspected and packaged with multi-layer cushioning before dispatch. In the rare event that your package arrives visibly damaged:
- Please notify us on WhatsApp or email within 48 hours of delivery.
- Share clear photos or a short video showing the outer package, the shipping label, and the damaged item.
- Upon verification, we will immediately arrange a complimentary replacement or a full refund.
4. How to Initiate a Return
Initiating a return is simple and handled directly through our concierge:
- Send a message to our official WhatsApp support number or email zunolifestyl@gmail.com with your Order ID and reason for return.
- Our team will verify your request and provide return pickup instructions or a reverse-shipping label.
- Once the returned package reaches our facility, it is inspected within 2 business days.
5. Refund Processing & Timelines
Once your return is inspected and approved:
- Your refund will be initiated to your original payment method (Bank Account / UPI / Card).
- Refunds typically reflect in your account within 5 to 7 business days depending on your bank or payment provider.
- A confirmation receipt will be sent directly to your WhatsApp chat.
6. Order Cancellation Policy
You may cancel an order free of charge at any time before it is dispatched by messaging us on WhatsApp. Once an order has been handed over to the courier and tracking is generated, it cannot be cancelled in transit but can be returned following our standard return procedure upon delivery.
7. Contact Support
For any questions regarding returns, refunds, or cancellations, please reach out to our team: