1. Service Coverage & Delivery Scope
Zuno ships across all serviceable pincodes in India through premier national courier partners (including Bluedart, Delhivery, DTDC, and Express Post).
2. Processing & Dispatch Timelines
We process orders promptly following confirmation:
- Order Verification: Once you send your order over WhatsApp, our concierge confirms item availability and dispatches details within 2–4 business hours.
- Dispatch Time: Orders are securely packed and handed over to the courier partner within 1 to 2 business days (excluding Sundays and national holidays).
3. Estimated Delivery Timeframes
Transit times depend on your destination address:
- Metro & Tier 1 Cities: 2 to 4 business days from dispatch.
- Rest of India & Regional Towns: 4 to 7 business days from dispatch.
- Remote Locations & North East: 6 to 9 business days from dispatch.
4. Shipping Charges & Transparency
We believe in 100% upfront transparency—there are zero hidden surcharges or surprise fees:
Shipping Policy Note:
Shipping is confirmed on WhatsApp before you pay.
Shipping rates are calculated based on parcel weight, package dimensions (especially for protective packaging of fragile ceramics), and delivery pincode, and are confirmed with you before payment is made.
5. Order Tracking & Delivery Updates
As soon as your shipment is handed over to the courier:
- A direct live tracking link and Courier AWB (Airway Bill) number will be shared directly in your WhatsApp conversation.
- You can monitor real-time movement and expected date of delivery directly through the tracking portal.
6. Secure & Tamper-Proof Packaging Guarantee
We take extreme care in packaging:
- Apparel & Silks: Sealed in moisture-resistant premium protective poly sleeves inside durable rigid packaging.
- Ceramics & Home Goods: Multi-layer bubble wrapping with custom-fitted corner foam protection and reinforced outer corrugation to withstand handling.
7. Delivery Inquiries & Support
If you need priority express shipping, have special delivery instructions, or have inquiries regarding a live consignment, please reach out: